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Workshop Registration Details

149861

Responsive Customer Service in Times of Change

Complete Attendance

The unprecedented challenges brought on by COVID have made the role of front line employees more important than ever before. In this workshop, we will discuss creative techniques to better understand our customers' journeys and identify practical communication strategies to connect with our customers so that they feel validated and heard. Proactively implementing these practices will increase positive interactions, reduce frustration, and effectively meet our customers' needs.

Audience

Staff & Faculty

$0.00

45

1

37

1.5

No

$0.00

Office of Professional and Organizational Development

...There are no COOPs...

Workshop Materials

Title
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Dates, Times and Locations

Room Name Workshop Date Begin Time End Time
Online Course 7/9/2020 9:30 AM 11:00 AM

Workshop Contacts

Name Type E-Mail Phone
Jessica Galloso Presenter jwurtzel_4711@southtexascollege.edu
Erika Leal Contact erleal@southtexascollege.edu (956) 872-7249
Sandra Leal Contact sleal54@southtexascollege.edu (956) 872-4208
Cari Olea Contact crobledo_9980@southtexascollege.edu (956) 872-6407
Special Accommodations
For requests for special accommodations for this workshop, please contact one of the individuals listed above at least ten(10) business days prior to the workshop date.