Workshop Registration Details

This engaging training helps districts develop a shared culture of customer service that shapes how parents and families experience schools, from the front office to the classroom, and from campus leadership to district systems. Participants will explore how consistent customer service expectations across all roles influence trust, communication, and meaningful Parent and Family Engagement, ensuring families receive a welcoming and respectful experience at every point of contact. Through role-playing, conflict-resolution scenarios, communication strategies, and mindset work, teams will strengthen the relational practices needed to build positive, productive partnerships with families. The session highlights how customer service influences staff-to-parent interactions, leadership culture, staff collaboration, student relationships, and community trust. Participants will leave with a clearer vision, shared language, and practical strategies to align customer service expectations at both the campus and district levels because exceptional customer service is the foundation of meaningful family engagement and student success.

CPE

Administrator Training
Communication Skills
Conflict Management
ESSA
Leadership
Parent / Family Engagement

Admin Assistant/Secretary
Administrators
Counselors / Social Workers
Curriculum Directors
ESC7 Staff
Federal Program Directors
Homeless Liaison
Instructional Coaches
Instructional Paraprofessional
Parent Involvement Liaison
Principals
School Safety Coordinator
Substitute Teachers
Superintendents
Teachers
Title I, Part A Contacts
Title III, Part A Admin/Contacts
Title IV, Part A Contacts

TPESS 1.3 Strategic Planning
TPESS 3.1 Safe Environment and High Expectations
TPESS 3.4 Involving Families and Community
TTESS 2.3 Communication
TTESS 3.3 Classroom Culture
TTESS 4.4 School Community Involvement

Title I Complete Service Package (FREE)