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Workshop Registration Details


Incident IQ: Back to School Agent Training

Who are the agents? Any person who submits, tracks, closes, or monitors technology, maintenance, transportation, and cafeteria tickets (work orders). Participants will learn the various topics of working tickets, bulk ticket actions, customizing your dashboard to access only information pertaining to your department, profile options, managing assets by filtering selected data, and reviewing knowledge base. This agent training will touch the surface of all agent capabilities.

Clerks, secretaries, managers, librarians, technicians, administrators










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Workshop Materials

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Dates, Times and Locations

Room Name Workshop Date Begin Time End Time
Rio Grande City H S
Rio Grande City H S Library
9/25/2023 1:00 PM 4:00 PM

Workshop Contacts

Name Type E-Mail Phone
Sanjuanita Olivares Presenter
Sanjuanita Olivares Presenter
Marvelia Barrera Presenter
Marvelia Barrera Presenter
Erica Salinas Presenter
Erica Salinas Presenter
Nydia Benitez Contact (956) 488-6000
Nydia Benitez Contact (956) 488-6000

Special Accommodations
For requests for special accommodations for this workshop, please contact one of the individuals listed above at least ten(10) business days prior to the workshop date.